TrueTransportation Car Rentals

TrueTransportation Car RentalsTrueTransportation Car RentalsTrueTransportation Car Rentals

TrueTransportation Car Rentals

TrueTransportation Car RentalsTrueTransportation Car RentalsTrueTransportation Car Rentals
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Terms and Conditions

This Car Rental Agreement ("Agreement") is entered into between the car rental company ("TRUE Transporation") and the renter ("Renter"), collectively referred to as the "Parties," for the rental of a vehicle (the "Vehicle") in the state of Ohio. The Agreement outlines the terms and conditions that both Parties agree to abide by during the rental period.

  1. Vehicle Information:
    • Make: ______________
    • Model: _____________
    • Year: _______________
    • License Plate: _______
    • Vehicle Identification Number (VIN): ________


                1. Rental Period:

  • The rental period begins on _____________________________(date/time) and ends on ______________________________(date/time).
  • Any extension or modification of the rental period must be agreed upon in writing by both Parties.

  1. Rental Requirements:
    • Renter must be at least 21 years old and possess a valid driver's license issued by the state of Ohio or another U.S. state or territory.
    • Renter must provide proof of insurance coverage for the Vehicle or purchase rental insurance offered by the Rental Company.
    • Renter must provide a valid credit card for payment and security deposit purposes.

  1. Rental Fees and Payments:
    • Renter agrees to pay the rental fees as specified by the Rental Company at the time of reservation or rental.
    • Additional charges may apply for optional services, such as fuel, additional drivers, or equipment rentals, mileage overage, smoking/cleaning violation etc. 
    • Renter authorizes the Rental Company to charge the credit card provided for all rental fees and any applicable charges.

  1. Vehicle Use and Restrictions:
    • Renter agrees to operate the Vehicle in compliance with all applicable laws and regulations of the state of Ohio.
    • The Vehicle shall not be used for any illegal activities, racing, towing, or transporting hazardous materials.
    • Smoking and the transportation of pets are prohibited in the vehicle. $250 Applied for violating. The security deposit would be forfeited. 

  1. Vehicle Condition and Return:
    • Renter acknowledges receiving the Vehicle in good condition, with all necessary documents, spare tire, and accessories.
    • Renter agrees to return the Vehicle to the designated drop-off location on the agreed-upon date and time.
    • Renter shall return the Vehicle in the same condition as received, subject to reasonable wear and tear.

  1. Liability and Insurance:
    • Renter acknowledges assuming full responsibility for any damage, loss, or theft of the Vehicle during the rental period.
    • Renter agrees to notify the Rental Company immediately in the event of an accident, damage, or theft involving the Vehicle.
    • The Rental Company's insurance coverage may be made available to the Renter as per the agreed-upon terms and additional fees.
    • *Renter acknowledges their personal full coverage insurance will be the Primary coverage during the rental period* The renter's insurance will be verified before the trip starts. This includes comprehensive and collision. Bodily limits should be at 100/300K

  1. Limitation of Liability:
    • The Rental Company shall not be liable for any loss, damage, or injury arising from the Renter's use or operation of the Vehicle.
    • The Rental Company shall not be liable for any personal belongings left in the Vehicle during or after the rental period.

  1. Termination and Cancellation:
    • The Rental Company reserves the right to terminate this Agreement and repossess the Vehicle if the Renter violates any terms or conditions.
    • In the event of cancellation, the Rental Company's cancellation policy, as stated in a separate document, shall apply.

  1. Governing Law and Jurisdiction:
    • This Agreement shall be governed by and construed in accordance with the laws of the state of Ohio.
    • Any disputes arising out of or related to this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located within Ohio.

  1. Entire Agreement:
    • This Agreement constitutes the entire understanding between the Parties, and supersedes any prior agreements or understand

Return and Refund Policy

Car Rental Cancellation Policy

We understand that plans can change, and sometimes it becomes necessary to cancel or modify a car rental reservation. To ensure a transparent and fair process for both our customers and our business, we have established the following cancellation policy:

  1. Cancellation Timeframe:
    • If you need to cancel or modify your reservation, please notify us at least 36 hours in advance of your scheduled pickup time.
    • For cancellations made within 36 hours of the scheduled pickup time, a cancellation fee will be applied.

  1. Cancellation Fee:
    • Cancellations made more than 36 hours before the scheduled pickup time will not incur any cancellation fees.
    • Cancellations made within 36 hours of the scheduled pickup time will be subject to a cancellation fee equal to 30% of the entire rental charge.
    • Same day bookings must be canceled within 1 hour for a full refund. 

  1. Refunds:
    • If you cancel your reservation within the specified timeframe, and no cancellation fee is applicable, a full refund of the reservation deposit or payment will be provided.
    • If a cancellation fee applies, the refund will be processed after deducting the cancellation fee.
    • Refunds will be issued using the original payment method used for the reservation.

  1. No-Show Policy:
    • If you fail to pick up the rental vehicle on the scheduled pickup date and time without prior cancellation, it will be considered a "no-show."
    • No-shows will be subject to a penalty equal to one day's rental charge, and the reservation will be automatically canceled.
    • No refunds will be provided for no-shows.

  1. Modification Policy:
    • If you need to modify your reservation, such as changing the pickup or return date/time or the type of vehicle, please notify us as soon as possible.
    • Modifications are subject to availability, and additional charges may apply based on the new reservation details.
    • Changes made within 24 hours of the scheduled pickup time may be treated as cancellations and subject to the cancellation policy.

  1. Force Majeure:
    • In cases of unforeseen circumstances beyond your control, such as natural disasters, government actions, or other unavoidable events, please contact us to discuss your reservation options.


    

  •   Please note that specific car rental policies may vary depending on the rental location, type of vehicle, and the terms and conditions agreed upon at the time of reservation. It is important to review the rental agreement or contact our customer service for any additional details or inquiries regarding cancellations or modifications.


         We strive to provide excellent customer service and flexibility while ensuring fair policies for all our customers. Thank you for choosing our car rental service, and we look forward to assisting you with your travel needs.

  • Copyright © 2024 TrueTransportation Car Rentals - All Rights Reserved.

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